Terms & Conditions – Denmark Hill Florist Online Orders

Introduction

Welcome to Denmark Hill Florist. These Terms & Conditions govern all online orders, purchases, and flower deliveries made via the Denmark Hill Florist e-commerce website. By placing an order with us, you agree to abide by these terms, whether you are situated in Denmark Hill or the surrounding areas. Please read the following sections carefully before placing your flower delivery order.

Scope of Service

Denmark Hill Florist specialises in online flower delivery services for Denmark Hill and its surrounding neighbourhoods in South London. Our terms apply to any customers requesting delivery in these areas. We are committed to providing fresh, high-quality flowers and reliable delivery for every order placed through our website.

Order Process

1. Placing Your Order:
To place an order, browse through our selection of flowers and gifts on the website. Choose your desired arrangements, add them to your cart, and proceed to checkout. You will be required to provide accurate delivery information, including recipient address, name, contact number, and any special delivery instructions relevant for Denmark Hill and adjacent postcodes.

2. Order Confirmation:
Once your order has been submitted, you will receive an order confirmation on-screen and via email (if provided) summarising your chosen products, delivery address, and delivery date. This confirmation constitutes receipt of your order but not acceptance. Denmark Hill Florist reserves the right to decline or cancel any order for any reason prior to formal acceptance.

3. Acceptance of Your Order:
Acceptance is confirmed when you receive a further notification stating your order is being processed. At that point, a contract exists between you and Denmark Hill Florist, governed by these Terms & Conditions.

Product Availability and Substitution

All products are subject to availability. In the rare event that a particular flower or arrangement is unavailable, we will substitute it with an item of equal or greater value while maintaining the overall design and theme of your chosen bouquet. You will be informed of significant substitutions via the contact details you have supplied.

Delivery Policy

1. Delivery Area:
We provide flower delivery services to Denmark Hill and neighbouring areas. Please ensure the recipient's address falls within our stated delivery area before ordering.

2. Delivery Times:
While we strive to deliver at your preferred time, specific time slots cannot be guaranteed. Our deliveries typically occur between 9:00am and 6:00pm. Same-day delivery may be available for orders placed before our daily cut-off time. For special requests or peak periods, allow additional time.

3. Delivery Charges:
Delivery charges are clearly displayed during checkout and may vary based on the recipient’s address.

4. Unsuccessful Delivery:
Should the recipient be unavailable, flowers may be left in a safe location or with a neighbour, unless you specify otherwise. A delivery notification will be left for the recipient. If we are unable to complete the delivery, we will contact you to arrange redelivery, which may incur an additional fee.

Payments

1. Accepted Payment Methods:
We accept major credit and debit cards as methods of payment on our website. Payments are processed through a secure payment gateway for your protection.

2. Payment Timing:
Payment in full is required at the time of purchase. Orders will not be processed or dispatched until payment has been successfully received.

3. Pricing:
All prices are shown in Pounds Sterling (GBP) and are inclusive of applicable VAT. Delivery charges are itemised at checkout. Denmark Hill Florist reserves the right to modify prices at any time; however, you will be charged the price displayed at the time of your order.

Cancellations and Amendments

1. Cancellation Policy:
You may cancel your order with a full refund provided you give at least 24 hours’ notice before the scheduled delivery date. Cancellations within 24 hours, or after the order has been dispatched, may not be eligible for a refund as orders are typically prepared with fresh flowers tailored to your specifications.

2. How to Amend or Cancel:
Requests to cancel or amend orders must be made directly via the website’s order management portal. We will do our best to accommodate changes, but this may not always be possible once the order is in preparation or out for delivery.

3. Special Circumstances:
In case of bereavement or other extenuating circumstances, please contact us as soon as possible, and we will assess what can be done on a discretionary basis.

Returns and Refunds

1. Returns:
Due to the perishable nature of fresh flowers, we do not accept returns. However, should your delivered bouquet arrive damaged or not as described, please let us know within 24 hours of receipt with photographs where possible. We will review your concerns and offer a suitable resolution, which may include replacement or partial refund.

2. Refunds:
Approved refunds will be processed to the original payment method within 7 working days. Please note that exact times may vary depending on your bank or card provider.

Liability

1. Delivery Times and Non-Performance:
While we strive to meet your preferred delivery date and time, Denmark Hill Florist cannot be held liable for delays outside our control, including adverse weather, traffic incidents, or other unforeseen circumstances affecting Denmark Hill and the surrounding area.

2. Product Quality:
We take pride in our floristry standards. If you are dissatisfied with your flowers, please contact us within 24 hours of delivery. Our liability is limited to the value of the original item ordered.

3. Events Beyond Our Control:
We are not liable for any failure to perform our obligations where such failure is due to events beyond reasonable control, including natural disasters, acts of terrorism, strikes, or pandemics.

4. User Data:
You are responsible for the accuracy of information provided during the checkout process. Denmark Hill Florist will not be held responsible for failed or delayed deliveries due to incomplete or incorrect recipient details.

Customer Responsibilities

1. Accurate Information:
It is your responsibility to ensure all personal and delivery information provided is accurate and complete at the time of ordering. Incorrect details may result in delayed or failed delivery, for which we cannot accept liability.

2. Unattended Deliveries:
You are responsible for ensuring someone is available to receive the delivery at the address you provide, or for accepting delivery arrangements as specified in your order notes.

Intellectual Property

All content on the Denmark Hill Florist website, including product photos, text, graphics, and logos, are the property of Denmark Hill Florist and are protected by copyright laws. No part of the website may be reproduced without written permission.

Privacy and Security

Your personal data will be treated in accordance with applicable UK data protection laws. We use secure technology to safeguard your order and payment details. Please refer to our privacy policy for details of data collection, use, and protection.

Amendments to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions from time to time to reflect changes in law, our business, or the services we offer. Any changes will be posted on this page and will take effect immediately. By continuing to use our website and service after changes are made, you agree to the updated terms.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute arising out of, or in connection with, your order from Denmark Hill Florist are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claims or disputes.

Contact Us

Should you have any questions or require clarification regarding these Terms & Conditions or any aspect of our online flower delivery service for Denmark Hill and the surrounding area, please get in touch using the contact form on our website. Our customer service team will respond as soon as possible.

Local Application

Please note these Terms & Conditions apply to all customers purchasing flowers for delivery to Denmark Hill and all neighbouring areas served by Denmark Hill Florist. By continuing with your order, you acknowledge acceptance of these terms in their entirety.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Denmark Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Denmark Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.